Return & Refund Policy

We have a 3 Day Return policy, which means you have 3 days from the date of delivery to register an order return. The return window will be automatically closed after 3 days.

Mail us within 3 working days Tarisa.pickyvibe@gmail.com along with your order ID & reason of return.
Unboxing video is mandatory.
We DO NOT ISSUE CASH REFUNDS. All Returns/Exchanges are eligible for store credits only. A gift card (unlimited validity) is given. The cost of reverse shipping (INR 60 per order) will be borne by the customer. The voucher will be issued after deducting INR 60 from the price of the products returned once delivered back to us.

Note:

1. Damage & Missing Product

We follow a 3-layer checking process to avoid any damage or missing items. Return can take place if the customer receives the product in a damaged condition and reports the same within 3 days, provided there is proof of an unboxing video clearly showing the damage. Breach of this section will lead to rejection of the return/exchange request.

In case a user buys multiple products, only the damaged product will be accepted.

You will receive store credit for the price of the damaged item(s) within 7 days after the product is received by us.

You must send us a video of the original labels and tags intact on the box. A 360-degree unpacking video is required. Insufficient evidence or tampering may result in your claim not being honoured. The brand reserves the right to take the final decision.

2. Dislike

In case of dislike of any product upon delivery within 3 days, one can mail us for reverse pickup. Please note that the shipping charges of INR 60 will be deducted. You can mail us at Tarisa.pickyvibe@gmail.com.

We DO NOT ISSUE CASH REFUNDS. All Returns/Exchanges are eligible for store credits only.

You will receive the gift voucher within 7 days after the product is received by us, provided that the product is not used and is in good condition. Upon rejection, the voucher won’t be initiated.

Once you have mailed the return request, please be available for the reverse pick-up and answer calls from the delivery partner. In the absence of your availability or inability to answer, the delivery partner may cancel the reverse pick-up. The process will then have to be re-initiated again.

Some pin codes may not be reverse serviceable. In such cases, we may request you to return the product via an alternate courier service.

3. Return and exchange will be processed at the order level

We no longer accommodate requests on a product-by-product basis.

4. Jewellery in a combo/gift box

Any single jewellery item in a combo/gift box cannot be replaced or returned.

5. Promotional purchases

Products purchased during promotional offers, contests, clearance or special schemes cannot be returned or replaced.

Cancellation Policy

Considering operational challenges, we do not accept cancellations. Customers are requested to avoid impulsive orders.